[INFOGRAPHIC] HOW THE RETURNS PROCESS CAN MAKE OR BREAK YOUR CUSTOMER EXPERIENCE
Credit by Daniela Forte
With more than $350 billion in sales lost to returns in 2018, online merchants can’t afford not to build a robust returns policy. In a survey by ShipBob, 48% of customers said they returned an online purchase in the last year. Forty-three percent said apparel was the top category to return frequently. This infographic by ShipBob highlights even more reasons about why customers make returns.
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